All posts filed under: Strategy

Brands in a no-attention economy

I’ve said for some time that brands seem to be taking more and more of their prompts from the fashion industry – in how they act and how they think. Not surprising, given that the upgrade economy now demands that brands refresh and update their products with increasing frequency. Indeed as Matt Baxter-Reynolds points out in this article on the likelihood of an Apple iWatch, “over the past dozen or so years Apple behaves more Louis Vuitton and Prada than Microsoft or Samsung.” That being the case, it’s interesting to look at fashion journalist Suzy Menkes’ recent observations on the pace at which the fashion industry itself is now forced to work, and to ask whether we can expect the same behaviours across the wider brand spectrum. Once, says Menkes, a handful of fashion houses produced four seasonal collections. But today, with thousands of designers in the marketplace, promotional shows in Asia, Dubai and Brazil and between-season showings, the industry has 138 fashion weeks worldwide, and schedules that pack in up to 264 shows over five days. …

What’s the plural of sale?

How successful is a sale when everyone else is in sale too? I wondered about this as I walked through a mall yesterday. Everyone was looking to shift what they could, however they could. Which struck me as an extraordinary contradiction. Because surely the whole point of being in sale is to be in a position where you are offering goods at a price that is unmatched by those around you – so that you can either make way for more goods and/or move on what you have and recoup something. When everyone goes into sale however, the dynamics change one of two ways. Either, everyone goes into a feeding frenzy, grabs everything they can and it’s all over in no time. Or the opposite occurs. It’s much harder to move goods because even your lowered price is not an active incentive. And you’re not going to recoup because in order to be seen to be in sale in a market where everyone’s in sale, you’ll probably have to keep dipping, below cost even – …

Not for what? Why the NGO sector needs to rethink its branding

No sector in its right mind should define itself by what it’s not. So why do non-government organisations (NGOs) and not-for-profits (NFPs) do exactly that: define themselves so proudly by what doesn’t get done rather than what they do? No is not a brand. Car manufacturers aren’t in the non-bike business. Food manufacturers aren’t in the non-hunger business. Phone companies are not in the anti-isolation business. So, excuse the pun, but what gives? Both the NGO and NFP labels, it strikes me, are useless ways of positioning those intend on delivering on a strong altruistic intention. First of all because the terms themselves carry no meaning. (Not being part of government doesn’t actually make anyone part of anything.) Secondly, because to be perfectly frank, every organisation is interested in making money – it’s just what they do with it that differs. And thirdly, and most importantly, because the NFP/NGO label doesn’t talk about the one thing that really motivates those who are being asked to support and donate: the difference that their support actually makes. …

Which action is most socially responsible?

Are you more responsible if you work in a ‘dirty’ business but work harder than your competitors to clean things up? Or is responsibility actually about making the decision to thrive in a less impactful industry in the first place? In other words is social responsibility an absolute or is it most true when it’s comparative? Acknowledgements Photo of “Dilemma” taken by zeeweez, sourced from Flickr

Replacement is not a strategy

I’m always amazed by how one business closes and another one of an almost identical nature springs up in its place. Recently, another of the cafes near home closed. Strange thing is that the café that was there before them, on the same site, also closed. And the one before that. Clearly this is not a good site. It’s right on a corner. There’s no parking. And most of the competition is about a block away, so there’s no clustering effect. The closure itself is sad. The effects for those who had to close were probably huge. But what never fails to amaze me is how business owners believe they have what it takes to beat the odds without tilting the odds at all. There’s this extraordinary belief that, somehow, doing the same thing as the guy that just failed, is the recipe for success. Of course there are a thousand reasons why a business can fail, especially in a sector as unforgiving as hospitality, but if it were me, very big flags of misgiving …

Design strategy: Designing for outcomes

I’ve always loved this quote from Dean Poole. Design, he says, is creating things for clients who “don’t know what they want until they have seen what you’ve done, then they know exactly what they want and it’s not what you did.” So often, companies get design wrong. Designers frequently argue clients get the aesthetic wrong. That may be true, but I think it’s deeper than that. Actually, more than one party can get the function of design wrong. Design actually fails when people haven’t designed in human terms exactly how they want the recipient to act/react. Recently, Seth Godin observed that great design is about getting people to do what you want. “The goal,” he says, “is to create design that takes the user’s long-term needs and desires into account, and helps him focus his attention and goals on accomplishing something worthwhile.” I agree – and that changes the question that every brand owner should ask of their designer. The question is not so much “will they like what they see?” but “what will …

When brands attack: 12 reasons to confront a competitor

As in most things in life, there’s a time to hold your ground when you’re a brand, a time to step back and reassess, and there are times when you should look to front-foot your position. Those calls should be based on pragmatism not impulse, because the resources required to up your game can be considerable and the consequences of failure can be significant. So when should a brand take on a competitor, directly or indirectly, and how should they behave when they do so? Let’s start with the circumstances in which an attack makes sense. 1. It’s the only way to expand your market share – if you have carefully thought through growth plans but are competing in a market with little or no organic growth, the only way to expand your presence is to take it off someone else. Be aware though that in many static markets, fluctuations in market share are small – so a concerted effort to grasp a bigger piece of the pie is likely to be costly, drawn out …

What makes brand advertising iconic?

By Mark Di Somma Many of us who started in advertising did so I imagine because we saw an ad or a series of commercials that made us dream of creating something that good, something that a whole culture talked about. Recently, the people at Hubspot reached back, took five of the great campaigns and had them reimagined for today. It was an intriguing exercise. But while the creatives seemed to focus for the most part on how much the channels had changed in the time since the campaigns were forged and the implications of that for execution and campaign distribution, I thought it would be interesting to look at what some of these iconic ad campaigns did that made it possible for them to have such a deep cultural impact in the first place. What’s clear is that iconic status is not about the nobility of the product. As CNBC observed, AdAge refers to its selection of the top advertising campaigns of the 20th century as including: “two air polluters, nutritionless sugar water, one …

Bigger and smaller: the polarisation of brand experiences

If you’re a cult brand looking to take on a scale player in an industry that favours significant footprint, how can you hope to win? Possibly by retaining everything that reinforces your cult brand kudos and plugging in to what Jeremiah Owyang refers to as the Collaborative Economy. According to research that he shares here, companies like Airbnb are now giving traditional hotel brands something of a run for their rooms. The model is effective, according to Thomas Friedman who wrote an article in the New York Times that Owyang references, because this collaborative approach is personal, local and based on a refreshing sense of trust. Friedman quotes Brian Chesky, the guy who started Airbnb, ““It used to be that corporations and brands had all the trust … There is a whole generation of people that don’t want everything mass produced. They want things that are unique and personal.” The fact that 140,000 people around the world are staying in Airbnb rooms on an given night proves that intimacy can indeed scale. That’s possible of …

Are review sites the new brand managers?

It’s no news that the relationships between brands and their customers are changing. But the rise and rise of a new intermediary is something we should all ponder. Once we relied on frontline staff, advisors and others to help us glean the best choices. Increasingly, as the popularity of review sites like TripAdvisor can attest, buyers are getting the lowdown on what’s good and what’s not from people just like them – customers. The good people at Clear Returns spell out the changes in this nice summary: Research from Google says 84% of customers felt that online research and feedback helped influence their buying decisions and that site visitors who interact with reviews are 105% more likely to purchase; and An Econsultancy report revealed that 43% of shoppers now use their smartphones to compare prices and read customer reviews, up from just 19% the previous year. That’s not surprising. In a world brimming with choices, buyers want to know that they are making the right decision – and review sites and searches are a critical part of …