Author: Mark Di Somma

Reading between the lines

By Mark Di Somma

One of my favourite reminders to every brand is – be very clear about what it is you are selling. So often, companies have a view of what they’re offering that differs from what their customers are actually buying. News that The New York Times has confirmed its pricing strategy has me wondering if they have fallen into the same quandary. The temptation when you produce a newspaper must be to believe that customers are buying news. The Times certainly seems to think so. According to the article, the new pricing strategy means readers get up to 20 articles per month free, and after that they will be prompted to purchase a subscription. That limit is designed to “draw in subscription revenue from the most loyal readers while not driving away the casual visitors who make up the vast majority of the site’s traffic.” If you get to the newspaper via social media the 20-article rule does not apply, but there is a five article a day limit for those who access the site via …

Noting Moleskine

By Mark Di Somma

In theory, a company like Moleskine should be redundant. Who needs a little black sketchbook these days? Who needs pencils and the ability to sketch and note down ideas? And yet many people – and I’m the first to confess, I’m one of them – are ardent fans. Why? It’s because Moleskine have sold us a fantastic story: a story of romance and creativity, of spontaneity and genius, of travels made and ideas explored that actually relies on its heritage to work. Woven into their brand are associations with artistic and literary giants. In fact, this little black notebook, with its polite strap, has built up a backstory that embodies great thoughts captured on the move, and celebrates freedom, inspiration and potential … It’s a backstory of sharpened pencils, crisp paper, and lateral thinking, washed down with (at least) strong coffee, that absolutely targets those who love creativity. Sometimes, just sometimes, the most powerful thing you can do in your brand storytelling is to revive what people yearn for, or fear may become lost.

The dangers of categorical denial

By Mark Di Somma

Some things are too big to fight. If you’re planning to redefine a whole category for example, then, unless you’re already a market leader, plan on a big outlay and a long runway. You’re literally battling the millions others have already invested to define what it is, what it means, who it’s for, where it’s found, who the key brands are, what the products generally cost and so much more. If your competitive advantage is predicated on breaking one of those fundamentals, be very aware of the fight you’re buying: You’re battling the pigeonhole that your supply chain will want to put you in; You’re fighting the expectation that your customers automatically have of you; You’re asking for the competition to diss you as unimportant or uninformed; and If you somehow beat all that, and manage to get established, you just pressed the GO button for a whole bunch of imitators to copy your IP and innovation Here’s the irony. If you’re going to enter/change a category, you must provide the market with enough for …

What triggers a surge of popularity?

By Mark Di Somma

What prompts 2.5 million people to follow Charlie Sheen? It can’t be because they expect individual recognition in return. Why do thousands of people stand outside an Apple store waiting to be one of the first to buy the next iPad? It’s not like even one of them is going to get it free. There is quite literally nothing in it for them beyond being able to say that they were there, near or at the start. So what’s the motive? I think it’s the thought that this looks too exciting to just be a spectator. They want to share this first-hand. That’s what distinguishes participants from spectators. Proximity. How close they are prepared to get to your brand because of how they feel about it.

Keeping things spicy

By Mark Di Somma

This article about the hugely successful Old Spice campaign makes the point that Proctor & Gamble wasted a lot of opportunity when they allowed a database of more than 100,000 individuals to dissipate. The author says Old Spice spent millions on a highly integrated and sophisticated programme, and then let it lapse. They have, to paraphrase the article, not gone the distance, and as a result, he says, it will cost Old Spice a lot more to re-engage those people than it would if it had stayed in touch with them. Basically, we’re talking about follow-up here. DM101. Here’s the thing though. Successful direct marketing is all about going from 0 to many and then getting all the way back to 1, and staying there … profitably. • 0 to many gets you the mass attention to provoke a response and requires mass media and mass money. • Many to 1 requires sweat, data, detail and the ability to close. It needs databases, interaction, lots of number crunching and delivery. • Staying at 1 requires …

Pleased to meet you

By Mark Di Somma

This really thoughtful post by Associate Professor Rob Cross of the University of Virginia on building valuable networks caught my eye today. Specifically, I was drawn to the final para: If we are circulating too much with people we have known forever or people who themselves are all spending time in the same meetings and interactions, then we are not getting the performance impact … The magic lies in the new ideas and perspectives that can come from connections into different networks. The same point applies in many ways to the networks that brands build with their customers. If they are just selling the same goods, or even new goods, to the same community, then there is no contagion – no reason for the brand to spread interest and influence beyond those who already know it. A circle can quickly become a wall. The opportunity for brands is to introduce new ideas into their networks and marketing that ‘stretch’ those who know the brand well, but also serve to introduce and absorb new followers beyond …

Follow the money

By Mark Di Somma

So what are the chances that Charlie Sheen’s much publicised “breakdown” is a reality-style seeding exercise? Depends how cynical you are I guess. But it is an interesting coincidence isn’t it that within just a few days the man has created a larger-than-life controversy, attracted two million people to his Twitter account and now signed to the latest version of the celebrity endorsement. That seems very organised. Serendipity? You decide. One of the key principles of direct marketing is to always work back from the result. And I think it was David Ogilvy’s mantra to say as much as you need to say in order to make the sale. Well, if the “sale” is Charlie Sheen as a wild-child pitchman on Twitter, mission accomplished. He’s said more than enough. And lawsuits and media statements guarantee there’s plenty more to come. And if the intended result was also a new sense of profile and validation for social media monetisation models, again mission accomplished. As this article points out: All the attention has brought a huge amount …

The strategy consulting dilemma

By Mark Di Somma

I remember having an animated discussion with the CEO of a professional services firm once about their right to take a market-leading position in problem solving. His resistance was based on the fact that, statistically, such work constituted a relatively small part of what they did, even though it was the work that the whole firm loved, and that they had built their reputation on. How can we claim for that work to exemplify what we do when it is a smaller proportion of our fees?, he asked me. Unless you want that trend to accelerate, how can you not make a stand in the market as the strategist of choice?, I replied. What do you want to be known for vs what you actually do the most. Or as Rolling Stone put it so brilliantly: Perception vs reality. This review of the state of strategy consulting suggests the dilemma was not his firm’s alone. Strategy is still the poster-activity for the smart set, but more and more firms are finding that strategy, while still …

Tea and Coke

By Mark Di Somma

An interesting piece on how organic beverage company Honest Tea might fare as part of the Coke empire. As is observed here, so often these brand acquisitions are a disaster. The very essence of the brands that saw them lapped up in the first place is squeezed out by multi-nationals in their hunt for a return on their investment. Unable to act as quickly as they had when they were growing on their own, and often without the inspiration and commitment of their entrepreneurial founders, the brands quickly wither. Doesn’t seem to have happened in this case. At least not yet. Powered by the massive production and marketing muscle of Coke, Honest Tea’s sales have skyrocketed. But their key challenge going forward will be to keep customers convinced that Honest Tea has not been compromised ethically; that everything the brand stands for, and believes in, the promise inherent in its name, still holds and that their new master will continue to allow them to hold and espouse their own views. Opportunities and challenges for Coke …