I’m always fascinated when people tell me they have a brand problem – because I’ve seldom encountered one. I’ve encountered a whole range of business problems however that addressing the brand can fix.
One of the real concerns I have with many “brand strategies” is that they work in too small a circle. The vicinity of their reasoning is marcomms, which is important of course and immediate, but what gets lost with such a restricted approach is the wider thinking needed to really address and resolve the matter at hand.
And unless you take that broader approach, unless you actively build the widest context into your consideration set by really understanding what’s happening to and within the business, you’re just dealing with what’s in front of your nose. There’s also a very real risk that the brand strategy is actually little more than an elaborate but ultimately isolated justification for the communications approach.
